Mitch Joel posted a thoughtful blog this week about the role of conversation in social media. You can read it here. I suggest you do. I’ll wait for you right here. (more…)
Archive for the ‘Uncategorized’ Category
On Baseball and Business and the Simple Pleasures of Uni-tasking…
Friday, April 9th, 2010I’ll admit it. I cut out of work a bit early Monday. As I write this from my little home office in Cleveland (home of the May snowstorm), I’m looking out upon a bit of snow or sleet or something similarly unpleasant as it cascades from slate-gray skies. There are many reasons to love Cleveland, believe it or not. The weather is not one of them. (more…)
Uncivil Discourse
Friday, April 2nd, 2010Ok, I’m back. Sorry for the extended absence, but I’ve been busy! 
I usually use this space to wax prolific about marketing communications, often as they relate to the mortgage and title industry. But today, I’m going to focus on communications in general. (more…)
It ain’t the system that’s broken…
Friday, November 13th, 2009The sky is falling. The economy is failing. Capitalism is grinding to a halt in the U.S. The redcoats are coming, and they’re bringing The Fed, the CFPA, Big Insurance, Nancy Pelosi and a few tax collectors with them. (more…)
Exactly when did we decide the customer is not always right?
Friday, October 30th, 2009I’m probably not the only one, but I’ve noticed an increasingly disturbing trend in American business over the past decade or so. We’ve gone from an atmosphere where the “customer is always right”—where the ultimate goal of almost any business was to satisfy and retain the business of as much of the target market as possible—to….something else. (more…)
Don’t just remember 9/11…remember the weeks following, too.
Friday, September 11th, 2009
Today marks a solemn occasion in our history, and begging the indulgence of my small but hardy band of loyal followers (hi Mom!), I’m going to depart from my usual banter on marketing, PR and all things mortgage. (more…)
The next big trend in management
Thursday, July 9th, 2009
I’m not one of the biggest Jack Welch fans in the world. Maybe it’s because I don’t have an MBA. But I tend to believe his patented Six Sigma approach (in and of itself a respectable philosophy or approach) has been warped, perverted and distorted to little more than a buzzword in many business cultures. It’s not his fault, but it’s what I know about him. Sorry Jack. (more…)
It’s not the size of your business…
Wednesday, February 25th, 2009
Ok. I’ve been told I need catchier headlines. Hope this works.
Sorry I’m a little late this week. I spent some time in Las Vegas for a title industry conference. While I was there, I was struck by how many new, small businesses are springing up in the mortgage and title industry. (more…)
Here we go…
Wednesday, October 15th, 2008Well, here we go. It may be the Seventh Sign of impending Apocalypse, or it just might be a sign of progress. Either way, I now have a blog. (more…)