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A colleague and friend of mine at an agency in my past was fond of the old saying “the shoemaker’s children go barefoot.” If you take a look at the epoch that passed between my last little blog post and this one, you’ll see evidence of the truth of that statement. Believe me, during that two year span, I was dutifully advising my clients not to start blogs if they didn’t have a plan to maintain them. Apparently, I’m exempt from my own counsel.

Nonetheless, I’m going to try to offer up a few words here now and then. Hopefully they occupy your attention and provide some degree of value. I’m going to do my best to post more frequently than once every 24 months, but…no promises. :)

As you can see, the True Impact website has been refreshed after 5 years. Thanks to the original web desginer, Sean Rieger, who built a site so good that it remained relevant for over five years. Thanks to the web designer who put the new site together for me, Anthony Tori. I think he did a wonderful job, and invite your feedback as well. I hope you’ll agree that the site reflects the place True Impact stands today, after over five years in business.

Much has happened since that first site went up quietly in 2008. The mortgage industry has changed. The world has changed. And, of course, our little world has changed (for the better) here in our suburban corner of Cleveland. I hope to share some of that and, in so doing, to provide at least a crumb or two to serve as food for thought.


Happy New Year!  Well, it’s only been about 112 days since my last blog, or so my Linked In app advises.  So it’s probably time to practice what I preach. (Blogging Rule # 101(a):  Post consistently)   more

“There are pockets of our society that are not just broken but, frankly, sick. For me, the root cause of this mindless selfishness is the same thing that I have spoken about for years. It is a complete lack of responsibility in parts of our society, people allowed to feel that the world owes something, that their rights outweigh their responsibilities, and that their actions do not have consequences.”

British Prime Minister David Cameron more

Editor’s Note:  I don’t do this very often, but today, I’m pleased to turn my little corner of the Internet over to Kevin Breeland.  Kevin is the general manager of Residential Mortgage of South Carolina, and the current chairman of RESPRO.  He’s also a dedicated champion for compliance and innovation in the mortgage industry. I’ve attended the RESPRO conference he speaks of, and it’s a must-attend for anyone interested in knowing what the blizzard of reg/leg changes means to the industry.  Kevin, take it away! more

The sky is falling.  Wait, no it’s not.  Oh, I guess it is, just slowly.  Nope, strike that.  It’s in a free-fall.  And now it’s scraping along the bottom, awaiting a double-dip, but with a possibility were almost out of the woods. 

Until it falls again. more

(The following memo is facetious.  It is based in no small part on a delightful experience I had recently with one of the tone-deaf legacy airlines…) more

It’s hard to believe that today marks the ninth anniversary of the horrific attacks on the World Trade Center and the Pentagon, as well as the foiled effort over the fields of Pennsylvania.

There are still many lessons for us to learn from that tragedy. And I still think my posting from last year’s anniversary is relevant to the topic.

You can read it here.

This is not a call to take sides in the red herring that is the Trade Center mosque issue.  And there will always be a moron somewhere willing to burn Quarans for attention.  Nor is it a call to pick your favorite crappy political party and bash the efforts of the other.  Instead, it’s a call to never forget.

We owe at least that much to the heroes who emerged from the rubble of that day.

Mitch Joel posted a thoughtful blog this week about the role of conversation in social media. You can read it here. I suggest you do. I’ll wait for you right here.  more

Please indulge me as I divert from my usual content stream this week.  But I sense a disturbance in The Force… more

I’ll admit it.  I cut out of work a bit early Monday.  As I write this from my little home office in Cleveland (home of the May snowstorm), I’m looking out upon a bit of snow or sleet or something similarly unpleasant as it cascades from slate-gray skies.  There are many reasons to love Cleveland, believe it or not.  The weather is not one of them. more