Tag: auto-response e-mails

Sorry for the extended absence.  Life has been good lately, which tends to mean “busy.”  But I had an unwanted experience recently that went to the heart of what I do, so I thought I’d share. This isn’t the first time I’ve thought to tell such a story.   Consider this a living example, if you will, of why it’s important to review one’s customer service policies and practices from time to time.  more