Tag: CRM

Sorry for the extended absence.  Life has been good lately, which tends to mean “busy.”  But I had an unwanted experience recently that went to the heart of what I do, so I thought I’d share. This isn’t the first time I’ve thought to tell such a story.   Consider this a living example, if you will, of why it’s important to review one’s customer service policies and practices from time to time.  more

After two years, it’s finally time to trade in my clunker of a cell phone for something sleek and fun.  Or, at least, something with a QWERTY keyboard.  So I went to my carrier the other day.  We’ll call it Giant Company #1.  To be honest, I’m truly amazed that, after all this time with Giant Company #1, I’ve received no quality marketing from them attempting to lure me to upgrade.  After all, I’m confident they’ve got the databases to inform them my contract’s up.   more