Customer service…legacy airline style.
(The following memo is facetious. It is based in no small part on a delightful experience I had recently with one of the tone-deaf legacy airlines…) more
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This is great, Brian. Make me one.
And I think I’ve flown this airline before.
Keep smiling. It’s almost time to fly to Atlanta.
Rick.
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I’m smiling..but possibly driving to Atlanta.