“There are pockets of our society that are not just broken but, frankly, sick. For me, the root cause of this mindless selfishness is the same thing that I have spoken about for years. It is a complete lack of responsibility in parts of our society, people allowed to feel that the world owes something, that their rights outweigh their responsibilities, and that their actions do not have consequences.”
British Prime Minister David Cameron more
My apologies for the lengthy delay. I’ve been busy!
One of the things I have been doing is observing the way our industry reacts to the sea change affecting it every day. The regulatory scheme is different, and getting differenter every day. (Nice thing about blog postings is that one doesn’t need to use perfect grammar all the time.). more
I’ll be the first to admit it. Public relations folks (like me) aren’t usually the first professionals sought out by the top executives when the time comes to make a big decision. And we’re generally not the first ones consulted on overall business strategy. Maybe we should be. Maybe we shouldn’t. I’m not really here to argue that. more
Sorry for the extended absence. Life has been good lately, which tends to mean “busy.” But I had an unwanted experience recently that went to the heart of what I do, so I thought I’d share. This isn’t the first time I’ve thought to tell such a story. Consider this a living example, if you will, of why it’s important to review one’s customer service policies and practices from time to time. more
This week, I thought I’d go back to the root of marketing communications. You see, in my opinion, there’s nothing more important to how a company presents its unique value proposition than the language and message it uses. If you’ve done that well, it won’t matter (much) if you use skywriting, sandwich boards or even go door-to-door. more